REI Review

We’ve read the reviews on the web for REI and summarize the results below:

Universal Ranking

Peak Score: 74 (out of 100)
User Rating: 3.17 stars   
Expert Rating 4.9 stars 

Learn more about Peak Score and Ratings.

Pros & Cons

Reasons to buy:

User Reviews

  • Good return policy.
  • Ethical company that isn’t just looking to make money
  • Return policy is the best in an industry that is known for good return policies
  • High quality products, helpful staff, great customer support
  • Membership entitles you to significant savings
  • Friendly employees

Expert Reviews

  • Accurate shipping of orders
  • Very easy returns
  • Fast email and phone support

Reasons NOT to buy:

User Reviews

  • Shipping is too slow
  • Their customer service no longer matches their reputation for being consumer friendly
  • Archaic return and exchange systems 
  • Employees not given enough authority to solve problems
  • Online inventory is not extensive enough
  • Big ticket items aren’t included in their 20% off coupons
  • Expensive and they don’t price match
  • Brick and mortar stores can get very crowded
  • Hit or miss whether employee is knowledgeable
  • If their corporate mission wasn’t so moral and positive, there would be no reason to shop at REI instead of

Expert Reviews

  • No cons


REI is the leading retailer for outdoor gear, clothing and footwear. Their brick and mortar stores are well designed and highly visited. Their website, while it may not have the inventory selection as some other online retailers, is still impressive and comes with REI’s strong customer service.


User rankings were reviewed on Expert rankings were reviewed on stella service.